Outlook not responding has stopped working, freezes or hangs
If you find that your Outlook program is not responding has stopped working, is not responding, or freezes or hangs frequently on Windows 10/8/7, then this post suggests some troubleshooting steps you can try. While it is always a good idea to optimize & speed up Outlook from time to time, you may at some time face this issue.
Outlook not responding
1] Run Microsoft Outlook in Safe Mode, without add-ins. To do this, open Run box from the WinX Menu, type outlook /safe and hit Enter. If Outlook not responding give you any problems, it is possible that one of its add-ins is creating problems. Take a look at your installed Outlook add-ins and disable them selectively, in order to find the offender.
2] Disable hardware graphics acceleration for Outlook and see if this helps. To do this, open Outlook program > File > Options > Mail > Compose messages > Editor Options button > Advanced.
Here under Display section, check the Disable hardware graphics acceleration box and click on OK/Apply and Exit. Restart your Outlook and see. If it makes the issue go away, then it’s probably some issue with your video driver. Update it and see.
Hardware Acceleration uses computer’s hardware for performing a certain task and function faster than would be possible using a software. But this creates issues for some people. So turning it off is one thing you can try.
One thing you want to know is that when you disable Hardware Acceleration for Outlook, it gets turned off for all Office programs.
3] At the time, your Outlook may be busy carrying out some other processes, like synchronizing your mail, archiving old items, etc. At such times, Outlook may respond slowly. In such situations, it’s best to let Outlook complete its task do not interrupt it.
4] If you have a huge Outlook data folder, then this can cause temporary freezes as Outlook takes more time to open each mail or data folder. These Outlook data files may be either personal folders (.pst) files or offline folder (.ost) files.
The expected behavior is as follows, depending on your .pst or .ost data file size.:
- Up to 5 GB: Good user experience on most hardware.
- 5 to 10 GB: If you have a fast hard disk and lots of RAM, your experience will good. On others, you may experience application pauses till the drives respond.
- 10 to 25 GB: When the .ost file touched this figure, expect frequent pauses on most hard disks.
- 25 GB or larger: If your .ost file crosses this size, pauses or freezes may be expected, especially while you are downloading new email messages or synchronizing many RSS feeds.
So if you can, delete unwanted mail to reduce the size and ensure that auto-archiving of old Outlook items is enabled.
5] There is one more thing you could do. Microsoft has provided Inbox Repair Tool as well as a Fix It, which lets you recover folders and items from corrupted Personal Folders or .pst files. It can even recover items from the offline folder or .ost files. The OST Integrity Check Tool will help you fix corrupted .ost files. Use the Inbox Repair Tool or Scanpst.exe to repair & optimize your Outlook data.
6] There are also a few command switches that can help you reset, restore or fix certain Outlook functions. Take a look at this post – Troubleshoot Microsoft Outlook problems, to learn more about this.
7] Use the Microsoft Office Configuration Analyzer Tool. It provides a detailed report of your installed Office programs and highlights known problems.
8] If you receive an Outlook has encountered a problem and needs to close error, cleaning your Outlook Profile is an option you can consider.
9] This post will show you how to repair an Outlook account if your Outlook not responding.